This Privacy Policy describes how The Franklin Insurance Agency LLC ("we," "us," or "our") collects, uses, and protects personal information when you visit our website, submit a quote or contact request, or otherwise communicate with our agency. It applies to information collected through www.franklininsagency.com and through related agency communications.
Information we collect
We collect information you provide to us directly, including:
- Identifying information such as your name, mailing address, email address, and phone number.
- Information you choose to include in a quote request or message, such as the type of coverage you are asking about and details relevant to underwriting.
- Records of your communications with our agency, including notes from phone calls, emails, and text messages.
- Basic technical information collected automatically when you visit the site, such as browser type, device type, and pages viewed.
We do not knowingly collect personal information from children under 13.
How we use your information
We use the information we collect to:
- Respond to your quote request, question, or service request.
- Prepare quotes and submit applications to insurance carriers on your behalf when you ask us to.
- Service policies placed through our agency, including renewals, endorsements, billing questions, and claims support.
- Send account notifications and policy updates by the methods you have agreed to.
- Maintain our business records and comply with applicable insurance, tax, and other legal requirements.
Text Messaging / SMS
The Franklin Insurance Agency LLC collects mobile phone numbers for the purpose of providing text message updates regarding insurance quotes, policy servicing, and account notifications. We will never share your mobile opt-in information or phone number with third parties or affiliates for marketing or promotional purposes. All other categories of personal information provided may be shared with third parties as described elsewhere in this Privacy Policy, but consent for SMS messaging is never shared or sold.
Text messaging consent is optional and is never required in order to request a quote, purchase a policy, or receive service from our agency. You may opt in by checking the SMS consent box on our contact or quote form. You may opt out at any time by replying STOP to any message you receive from us. Full details are set out in our SMS Terms and Conditions.
How we share information
We do not sell your personal information. Apart from mobile opt-in information and phone numbers, which are handled as described in the Text Messaging / SMS section above, we may share personal information in the following circumstances:
- Insurance carriers and underwriters. To obtain quotes, submit applications, and service policies at your request.
- Service providers. Vendors that support our operations, such as agency management systems, email and website hosting, and document storage. These vendors may use the information only to perform services for us.
- Consumer reporting and verification services. Where permitted by law and necessary to prepare an accurate quote, such as motor vehicle records or loss history reports.
- Legal and regulatory recipients. When required by law, subpoena, or regulatory examination, or to protect our legal rights.
- Business transfers. In connection with a merger, acquisition, or sale of agency assets, subject to the protections in this policy.
How long we keep information
We keep personal information for as long as needed to provide the services you requested and to meet our legal, regulatory, and recordkeeping obligations. Records related to quotes, applications, and policies are generally retained for the period required by applicable insurance regulations and our carrier agreements, and are then securely disposed of. Records of SMS consent and opt-out requests are retained so we can honor your preferences.
How we protect information
We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. Access is limited to agency staff and service providers who need it to do their work. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your choices
- You may ask us to correct or update the information we hold about you.
- You may ask what personal information we have collected about you, subject to applicable law.
- You may opt out of text messages at any time by replying STOP, and out of marketing emails by using the unsubscribe link or contacting us.
- You may decline to provide certain information, though this may limit our ability to prepare a quote or service a policy.
To make a request, contact us using the details below. We may need to verify your identity before responding.
Cookies and site analytics
Our website may use cookies or similar technologies to keep the site working properly and to understand general usage patterns. You can set your browser to refuse cookies, though some parts of the site may not function as intended.
Links to other sites
Our site may link to carrier or third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be reflected on this page.
Contact us
If you have questions about this Privacy Policy or how your information is handled, contact us:
Lehi, UT 84048